1.     What is E-Waste?


Waste electrical and electronic equipment (WEEE), whole, in part or rejects from their manufacturing and repair process, which are end-of-life or are intended to be discarded, are known as Electronic Waste or E-waste. E-waste can be considered as a resource that contains useful material of economic benefit for recovery of plastics, iron, glass, aluminum, copper and precious metals such as silver, gold, platinum, and palladium.

E-waste cannot be discarded in a normal household waste stream and its disposal is governed through E-Waste Management Rules, 2022. These rules apply to all listed electrical and electronic equipment (EEE), sold in market in India, including their components and consumables which are part of the product at the time of discarding.


2.  Hazards of Improper Handling & Disposal of    E-Waste


  • Improper handling and disposal of e-waste releases organic pollutants including heavy metals like lead, cadmium, beryllium and even mercury into the environment which can affect human lungs as they contaminate the air.
  • Dumping and improper disposal in landfills results in soil pollution which directly enters the food chain and poses a serious threat to the human health.
  • Illegal burning of e-waste releases poisonous gases including carbon dioxide and Sulphur dioxide leading to air pollution and directly depleting the ozone layer of our atmosphere.
  • Recovering precious metals through illegal methods such as acid bath releases e-waste contaminants into the water stream. Water can carry these contaminants for thousands of miles thus harming the ecosystem along its way.


3.     Policy on management & disposal of E-waste


SecuGen India in its endeavor to provide a safer and sustainable environment ensures that it meets all the requirements of E-waste Management Rules, 2022. The Company leverages its reverse logistics through an efficient PAN India network of local and regional collection points and warehouses. An effective reverse logistics mechanism ensures that unnecessary transportation costs are avoided while at the same time carbon emissions are reduced and air quality is improved.

As part of its social responsibility and approach towards Environment, Health and Safety (EHS), SecuGen India is committed to improving the recyclability of its products and meets strict RoHS compliance requirements as per directives of Ministry of Environment, Forests & Climate Change (MoEF).

SecuGen India offers the following ways to recycle/dispose end-of-life devices through very convenient channels and incentive schemes. These schemes are also referred to as E-waste Collection Schemes.

  1. Exchange Scheme: Customers can exchange their end-of-life devices (fingerprint scanners, biometric devices and their parts/ spares etc.) of any brand to get attractive exchange discounts on a wide range of new Fingerprint Scanners that our Company offers.
  2. For further information on our initiatives on E-waste Management and our Collection Schemes, consumers can call our helpline number +91 22 2081 1162 between 10 AM to 5 PM Monday to Friday.


4.     Adherence to RoHS Standards

SecuGen India is fully compliant on RoHS provisions covered under E-Waste Management Rules, 2022, of the Government of India. All SecuGen products comply with the requirements of RoHS and prohibit use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 % by weight and 0.01 % by weight for Cadmium, except for the exemptions set in Schedule II of the said rules.


5.     Handling & Disposal of E-waste (Do’s & Don’ts)


  1. ALWAYS preserve the carton of a new electronic device so that it can be used to safely pack the device when it is has run its course and is end-of-life.
  2. DO NOT dispose-off end-of-life electronic devices along with your regular household waste. Electronic waste is not meant for landfills designated for general household/ biodegradable waste. Segregate E-waste into a separate bin that should be kept closed and out of reach of children.
  3. MAKE SURE to keep broken electronic devices out of reach of children. Also, ensure to wash your hands properly after handling E-Waste.
  4. To prevent accidental breakage, MAKE SURE that you do not keep end-of-life gadgets under pressure of any heavy object.
  5. To return your end-of-life electronic device dial our Helpline Number +91 22 2081 1162 or write to us at support@secugenindia.com.
  6. DO NOT keep e-waste under direct sunlight or near inflammable substances/ sources of fire.
  7. DO NOT hand-over/ sell e-waste to an unauthorized/ informal facility.
  8. DO NOT try to dismantle e-waste yourself. E-waste should be dismantled in an environmentally safe and sound facility.
  9. DO NOT try to burn e-waste. Due to the presence of hazardous constituents, burning of e-waste can lead to extremely fatal consequences for the environment.


6.     Why do we need to recycle electronic devices?


  1. Conservation of Resources: Manufacturing requires raw material, which in turn comes from mining of precious natural resources. When we recycle an end-of-life product in an authorized and organized environment, we not only reproduce resources from extraction from dead devices, we also contribute towards reducing the mining of fresh natural resources. This leads to conservation of natural resources.
  2. Saves Energy: Recycling reduces the overall manufacturing cycle of the product since the enormous amount of energy spent on mining of fresh resources, their transportation and refining is prevented. Rather we get resources that have already gone through the refining cycle and are ready for consumption in the production cycle again.
  3. Lesser Landfilling & Prevention of Pollution: End-of-life electronic devices if dumped into landfills can cause havoc with the ecosystem and severely harm the environment leading to air, water and soil pollution. Safely recycled E-waste on the other hand prevents such pollution.


7.     Frequently Asked Questions


  • What is your helpline number?

Our helpline number is +91 22 2081 1162


  • Why is recycling/ safe disposal of Electronic waste important?

Electrical and Electronic Equipment (EEE) contain hazardous substances such as lead, mercury, chromium, PBR etc. Therefore, when E-waste is disposed-off through regular household trash, it runs the risk of improper handling & breakage, thus posing a threat to the environment. Other materials contained in the electronic waste such as glass, metals and plastic also adversely affect the environment when disposed-off in landfills.


  • How can I return my end-of-life devices to the company?

There are various options available to you to return your end-of-life electronic devices to the Company through our various Collection Schemes. We also provide pickup of E-waste from your location. We also have e-waste collection points in various states. You can deposit your electronic waste at a collection point near your location. To know about our collection mechanisms, dial our Helpline number +91 22 2081 1162 or write to us at support@secugenindia.com


  • Does the Company offer any incentive to the consumer who returns the end-of-life electronic equipment to the company?

Ensuring safe disposal of end-of-life electronic devices should be the responsibility of each and every citizen of the country. A cleaner and greener environment is in the interest of all of us and our children. However, the Company does offer an exchange discount on purchase of any new product of the company in return for an end-of-life device. The Exchange amount is determined after evaluation of the model/ purchase details of the used device that you are returning.


  • What does the Company do with the end-of-life electronic devices?

The Company follows a stringent mechanism to dismantle and recycle the E-waste in a safe and secure manner. E-waste collected at our various collection points is channelized to our authorized E-waste Recyclers who then dismantle and recycle the end-of-life device in an organized environment following all Government norms and procedures. The entire process ensures that not even a trace of electronic waste goes into landfills.


8.     List of E-waste Collection Points


We have tied-up with M/s Blue Dart Express Ltd. as our PAN-India reverse logistics partner. Customers/ Users can drop their end of life devices (e-waste) at any of our Blue Dart collection points across the country or schedule a collection through home/ office pickup by mailing to our central support email support@secugenindia.com or calling us at our helpline number +91 22 2081 1162.




State Covered

E-Waste Collection Points

Andaman and Nicobar Islands

C/o. Blue Dart Express Ltd., Shop No. 53,, Parinee Tours and Travels, Block No IV, MK Market, Port Blair, South Andaman, Andaman and Nicobar Islands, 744101

Andhra Pradesh

C/o. Blue Dart Express Ltd., D.No.24-29-214/5 and6, Akhil Chmabers, BRTS Road, Gulabhi Thota, Vijayawada, Krishna, Andhra Pradesh, 520004

Andhra Pradesh (New)

C/o. Blue Dart Express Ltd., D.No.24-29-214/5 and6, Akhil Chmabers, BRTS Road,Gulabhi Thota, Vijayawada, Krishna, Andhra Pradesh, 520004

Arunachal Pradesh

C/o. Blue Dart Express Ltd., Barapani market, S.S. Complex, Naharlagun, Papum Pare, Arunachal Pradesh, 791110


C/o. Blue Dart Express Ltd., Near Doordarshan,, R.G. Baruah Road, Guwahati, Kamrup, Assam 781024


C/o. Blue Dart Express Ltd., Rajendra Ram Plaza, Exhibition Road, Patna, Patna, Bihar, 800001


C/o. Blue Dart Express Ltd., Sector- 8c,, Sco -165/166, Madhyamarg, Chandigarh, 160018


C/o. Blue Dart Express Ltd., Progressive Point, ,Beside Fruit Market, Lalpur , Pachpedi naka, Raipur, Chhattisgarh, 492001

Dadra and Nagar Haveli

C/o. Blue Dart Express Ltd., 203 Gokul Vihar, BDEL , Nathulal M Bawecha, Tokarkhada, Silvasa, Dadra & Nagar Haveli, Dadra and Nagar Haveli, 396230

Daman and Diu

C/o. Blue Dart Express Ltd., SY No. 762/6,, Unique Express, Shop No. 2, Ground Floor, Rakhi Shopping, Dabhel, Daman, Daman and Diu, 392210


C/o. Blue Dart Express Ltd., Unit No. 407 4th Floor, Jasola, Jasola, New Delhi, Delhi, 110025


C/o. Blue Dart Express Ltd., Patto Plaza, G-6, Citi Centre, EDC Complex, Panaji, North Goa 403301


C/o. Blue Dart Express Ltd., Ground and First Floor, Shalimar CHS, Nr. Embessing Market, Ashram Road, Ahmedabad, Gujarat, 380009


C/o. Blue Dart Express Ltd., Sco-270,, Sector-14, Panchkula, Haryana, 134109

Himachal Pradesh

C/o. Blue Dart Express Ltd., Commercial Complex, Chopra Chambers, Deonghat, Solan, Himachal Pradesh, 173212

Jammu and Kashmir

C/o. Blue Dart Express Ltd., Opp Guru Teg Bahadur Gurudwara, Channi Rama, Narwal Bye Pass, Jammu, Jammu and Kashmir, 180001


C/o. Blue Dart Express Ltd., Krishna Kunj, Inner Circle Road, contractors area,, Bistupur, East Singhbhum, Jharkhand, 831001


C/o. Blue Dart Express Ltd., Connection Point, Old Airport Exit Road, Bengaluru (Bangalore) Urban, Karnataka, 560017


C/o. Blue Dart Express Ltd., P.K.C. Building, 1st Floor, 40/6785, T D Road, Cochin, Kozhikode, Kerala, 682035

Madhya Pradesh

C/o. Blue Dart Express Ltd., BDEL, 229, Zone I, Nirmal Bhavan, M P Nagar, M P Nagar, Bhopal, Madhya Pradesh, 462011


C/o. SecuGen India Pvt. Ltd., Freightwings House, Makwana Road, Marol, Andheri (East), Mumbai - 400 059.


C/o. Blue Dart Express Ltd., Echel Keishampat, Thiyam Leikai, Imphal, Imphal East, Manipur, 795001


C/o. Blue Dart Express Ltd., Monsoon Hotel Police Baza, Express Service, G S Road, Shillong, East Khasi Hills, Meghalaya, 793001


C/o. Blue Dart Express Ltd., Apu Mama Dawr, Opp. Vaivakawn Police Station, Vaivakawn Aizawl 796009, Aizawl, Mizoram, 796009


C/o. Blue Dart Express Ltd., N.S.T.Complex, Main Road, Kohima -797001, Kohima, Nagaland, 797001


C/o. Blue Dart Express Ltd., UNIT No.3, Plot No A/69, Kharbel Nagar,, Bhubaneswar, Khordha, Odisha, 751001 


C/o. Blue Dart Express Ltd., No. 77, Dr. Ambedkar Salai, Uppalam Road, Mudaliar Pet, Puducherry, 605004


C/o. Blue Dart Express Ltd., C-167,, Phase 8-B, Industrial Area, Mohali, SAS Nagar, Punjab, 160055


C/o. Blue Dart Express Ltd., Plot No C, Near state motor garage, Near state motor garage, Jaipur, Rajasthan, 302005


C/o. Blue Dart Express Ltd., Hotel Narbhu Sampel, M.G. Marg, Gangtok, East Sikkim, 737101

Tamil Nadu

C/o. Blue Dart Express Ltd., Old No. 38, New No - 11, Sterling Road, Status QUO, Nungambakkam, Chennai, Tamil Nadu, 600034


C/o. Blue Dart Express Ltd., 8-2-248/1/7/71 ,71A Plot No.71, Sarada Chambers, Nagarjuna Hills, Nagarjuna Circle, Hyderabad, Telangana, 500082


C/o. Blue Dart Express Ltd., Ground Floor, VIP Road, Airport Road,, Tripura Gurkhabaste,, P.O. Kathalbgan via Kunjabas Post office,, Agartala, West Tripura, Tripura, 799006

Uttar Pradesh

C/o. Blue Dart Express Ltd., GF Gopal Tirath Plaza, Faizabad Road, Opp HAL, Lucknow, Uttar Pradesh, 226016


C/o. Blue Dart Express Ltd., Classic Business Centre, Khasra No 546, Old Khasra No 506/4, Mauja Niranjanpur Pargana, Central Doon, Dehradun, Uttarakhand, 248001

West Bengal

C/o. Blue Dart Express Ltd., 01st Floor, Bengal Intelligent Park, Alpha Building, Block EP and GP. Sector V, Salt Lake, Kolkata, West Bengal, 700091