1.     What is E-Waste?


Waste electrical and electronic equipment (WEEE), whole, in part or rejects from their manufacturing and repair process, which are end-of-life or are intended to be discarded, are known as Electronic Waste or E-waste. E-waste can be considered as a resource that contains useful material of economic benefit for recovery of plastics, iron, glass, aluminium, copper and precious metals such as silver, gold, platinum, and palladium.

E-waste cannot be discarded in a normal household waste stream and its disposal is governed through E-Waste Management Rules, 2016. These rules apply to all listed electrical and electronic equipment (EEE), sold in market in India, including their components and consumables which are part of the product at the time of discarding.


2.     Hazards of Improper Handling & Disposal of E-Waste


  • Improper handling and disposal of e-waste releases organic pollutants including heavy metals like lead, cadmium, beryllium and even mercury into the environment which can affect human lungs as they contaminate the air.
  • Dumping and improper disposal in landfills results in soil pollution which directly enters the food chain and poses a serious threat to the human health.
  • Illegal burning of e-waste releases poisonous gases including carbon dioxide and Sulphur dioxide leading to air pollution and directly depleting the ozone layer of our atmosphere.
  • Recovering precious metals through illegal methods such as acid bath releases e-waste contaminants into the water stream. Water can carry these contaminants for thousands of miles thus harming the ecosystem along its way.


3.     Policy on management & disposal of E-waste


SecuGen India in its endeavor to provide a safer and sustainable environment ensures that it meets all the requirements of E-waste Management rules, 2016. The Company leverages its reverse logistics through an efficient PAN India network of local and regional collection points and warehouses. An effective reverse logistics mechanism ensures that unnecessary transportation costs are avoided while at the same time carbon emissions are reduced and air quality is improved.

As part of its social responsibility and approach towards Environment, Health and Safety (EHS), SecuGen India is committed to improving the recyclability of its products and meets strict RoHS compliance requirements as per directives of Ministry of Environment, Forests & Climate Change (MoEF).

SecuGen India offers the following ways to recycle/dispose end-of-life devices through very convenient channels and incentive schemes. These schemes are also referred to as E-waste Collection Schemes.

  1. Exchange Scheme: Customers can exchange their end-of-life devices (fingerprint scanners, biometric devices and their parts/ spares etc.) of any brand to get attractive exchange discounts on a wide range of new Fingerprint Scanners that our Company offers.
  2. "Deposit Refund Scheme (“DRS”): The Company runs an innovative Collection scheme to encourage its customers to return their end-of-life devices to the Company. As part of DRS, the customer is charged a Deposit Refund Fee (DRF) component (which is a calculated percentage of the price of the new device) at the time of purchase from the Company. DRF is a refundable deposit and is returned to the customer along with nominal interest at the time of return of end-of-life device to the Company. The customer is guided to maintain the invoice/ bill of purchase to claim the DRF amount back at the time of returning the end-of-life device. 
  3. For further information on our initiatives on E-waste Management and our Collection Schemes, consumers can call our toll-free helpline 1800-121-9575 between 10 AM to 5 PM Monday to Friday.


4.     Adherence to RoHS Standards

SecuGen India is fully compliant on RoHS provisions covered under E-Waste Management Rules, 2016, of the Government of India. All SecuGen products comply with the requirements of RoHS and prohibit use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 % by weight and 0.01 % by weight for Cadmium, except for the exemptions set in Schedule II of the said rules.


5.     Handling & Disposal of E-waste (Do’s & Don’ts)


  1. ALWAYS preserve the carton of a new electronic device so that it can be used to safely pack the device when it is has run its course and is end-of-life.
  2. DO NOT dispose-off end-of-life electronic devices along with your regular household waste. Electronic waste is not meant for landfills designated for general household/ biodegradable waste. Segregate E-waste into a separate bin that should be kept closed and out of reach of children.
  3. MAKE SURE to keep broken electronic devices out of reach of children. Also, ensure to wash your hands properly after handling E-Waste.
  4. To prevent accidental breakage, MAKE SURE that you do not keep end-of-life gadgets under pressure of any heavy object.
  5. To return your end-of-life electronic device dial our Toll-Free Helpline Number 1800-121-9575 or write to us at support@secugenindia.com.
  6. DO NOT keep e-waste under direct sunlight or near inflammable substances/ sources of fire.
  7. DO NOT hand-over/ sell e-waste to an unauthorized/ informal facility.
  8. DO NOT try to dismantle e-waste yourself. E-waste should be dismantled in an environmentally safe and sound facility.
  9. DO NOT try to burn e-waste. Due to the presence of hazardous constituents, burning of e-waste can lead to extremely fatal consequences for the environment.


6.     Why do we need to recycle electronic devices?


  1. Conservation of Resources: Manufacturing requires raw material, which in turn comes from mining of precious natural resources. When we recycle an end-of-life product in an authorized and organized environment, we not only reproduce resources from extraction from dead devices, we also contribute towards reducing the mining of fresh natural resources. This leads to conservation of natural resources.
  2. Saves Energy: Recycling reduces the overall manufacturing cycle of the product since the enormous amount of energy spent on mining of fresh resources, their transportation and refining is prevented. Rather we get resources that have already gone through the refining cycle and are ready for consumption in the production cycle again.
  3. Lesser Landfilling & Prevention of Pollution: End-of-life electronic devices if dumped into landfills can cause havoc with the ecosystem and severely harm the environment leading to air, water and soil pollution. Safely recycled E-waste on the other hand prevents such pollution.


7.     Frequently Asked Questions


  • What is your Toll-Free Number?

Our Toll-Free number is 1800-121-9575


  • Why is recycling/ safe disposal of Electronic waste important?

Electrical and Electronic Equipment (EEE) contain hazardous substances such as lead, mercury, chromium, PBR etc. Therefore, when E-waste is disposed-off through regular household trash, it runs the risk of improper handling & breakage, thus posing a threat to the environment. Other materials contained in the electronic waste such as glass, metals and plastic also adversely affect the environment when disposed-off in landfills.


  • How can I return my end-of-life devices to the company?

There are various options available to you to return your end-of-life electronic devices to the Company through our various Collection Schemes. We also provide pickup of E-waste from your location. We also have e-waste collection points in various states. You can deposit your electronic waste at a collection point near your location. To know about our collection mechanisms, dial our Toll-Free Helpline 1800-121-9575 or write to us at support@secugenindia.com


  • Does the Company offer any incentive to the consumer who returns the end-of-life electronic equipment to the company?

Ensuring safe disposal of end-of-life electronic devices should be the responsibility of each and every citizen of the country. A cleaner and greener environment is in the interest of all of us and our children. However, the Company does offer an exchange discount on purchase of any new product of the company in return for an end-of-life device. The Exchange amount is determined after evaluation of the model/ purchase details of the used device that you are returning.


  • What does the Company do with the end-of-life electronic devices?

The Company follows a stringent mechanism to dismantle and recycle the E-waste in a safe and secure manner. E-waste collected at our various collection points is channelized to our authorized E-waste Recyclers who then dismantle and recycle the end-of-life device in an organized environment following all Government norms and procedures. The entire process ensures that not even a trace of electronic waste goes into landfills.


8.     List of E-waste Collection Points/ Warehouses



State Covered

Collection Centers/ Points with Contact Details

Jammu and Kashmir

C/o Blue Dart Express Ltd., Opp Guru Teg Bahadur Gurudwara, Channi Rama , Narwal Bye Pass – 18001 (email: support@secugenindia.com, toll free: 18001219575)

Himachal Pradesh

C/o Blue Dart Express Ltd., Commercial Complex, Chopra Chambers, Deonghat, Solan, HP-173212 (email: support@secugenindia.com, toll free: 18001219575)


C/o Blue Dart Express Ltd., C-167, Phase 8-B, Industrial Area, Mohali-160055 (Punjab) (email: support@secugenindia.com, toll free: 18001219575)


C/o Blue Dart Express Ltd., Sco -165/166, Sector- 8c, Madhyamarg, CHD-160018 (email: support@secugenindia.com, toll free: 18001219575)


C/o Blue Dart Express Ltd., Classic Business centre, Khasra No: 546 (old Khasra No: 506/4), Mauja Niranjanpur Pargana, Central Doon, District Dehradun (email: support@secugenindia.com, toll free: 18001219575)


C/o Blue Dart Express Ltd., Sco-270, Sector-14, Panchkula-134109 (email: support@secugenindia.com, toll free: 18001219575)


C/o Rynan Technologies, 608, Sector - 52, Gurgaon, Gurugram – 122001, Haryana (email: ewc@terrapro.in, toll free: 1800-121-9575)


C/o Blue Dart Express Ltd., Unit No. 407 4th Floor Jasola. District Centre- New Delhi-110025 (email: support@secugenindia.com, toll free: 18001219575)


C/o Inkjet Solutions Pvt. Ltd. 495/2, MAIN MADHUBAN ROAD, GANESH NAGAR EXTN-2, SHAKARPUR, East Delhi, Delhi, 110092 (email: ewc@terrapro.in, toll free: 1800-121-9575)


C/o M/S Tanisha Impex, 49, Ground Floor, Brij Mohan Marg, Darya Ganj, Delhi – 110002, (email: ewc@terrapro.in, toll free: 1800-121-9575)


C/o Star Copiers, Shop no-4935/2., Main Dayanand Road, Darya Ganj, Delhi – 110002 (email: ewc@terrapro.in, toll free: 1800-121-9575)


C/o Rank Office Automation, 14 ANSARI MARKET, DARYAGANJ, NEW DELHI, (email: ewc@terrapro.in, toll free: 1800-121-9575)


C/o Blue Dart Express, Plot No C , Near state motor garage, Jaipur (email: support@secugenindia.com, toll free: 18001219575)


C/o BDEL, SHOP NO 21, GROUND FLOOR, GANPATI PLAZA, M I ROAD, JAIPUR, Jaipur, Rajasthan, 302001 (email: support@secugenindia.com, toll free: 18001219575)

Uttar Pradesh

C/o Blue Dart Express Ltd., GF Gopal Tirath Plaza Faizabad Road Opp HAL Lucknow-226016 (email: support@secugenindia.com, toll free: 18001219575)

Uttar Pradesh

C/o Rynan Technologies, 222, Omaxe Avenue, Omaxe City, Raibareily Road, Lucknow, Uttar Pradesh – 226025 (email: ewc@terrapro.in, toll free: 1800-121-9575)


C/o Blue Dart Express Ltd., Rajendra Ram Plaza. Exhibition Road. Patna - 800001. Bihar (email: support@secugenindia.com, toll free: 18001219575)


C/o Blue Dart Express Ltd., Hotel Narbhu Sampel, M.G. MARG, Gangtok - 737 101 (email: support@secugenindia.com, toll free: 18001219575)

Arunachal Pradesh

C/o Blue Dart Express Ltd., Barapani Market, S. S. Complex, Naharlagun (email: support@secugenindia.com, toll free: 18001219575)


C/o Blue Dart Express Ltd., Main Road, N. S. T. C omplex, Kohima -797001 (email: support@secugenindia.com, toll free: 18001219575)


C/o Blue Dart Express Ltd., Echelkeishampat Thiyam Leikai, Imphal 795001 (email: support@secugenindia.com, toll free: 18001219575)


C/o Blue Dart Express Ltd., Apu Mama Dwar, Opp. Vaivakawn Police Station, Vaivakawn, Aizawl 796009 (email: support@secugenindia.com, toll free: 18001219575)


C/o Blue Dart Express Ltd., Ground Floor, VIP Road, Airport Road, Tripura & Gurkhabaste, P.O. Kathalbgan via Kunjabas post office, Agartala, Tripura- 799006 (email: support@secugenindia.com, toll free: 18001219575)


C/o Blue Dart Express Ltd., Express Service, Monsoon Hotel, police Bazar, G. S. Road, Shillong 793001 (email: support@secugenindia.com, toll free: 18001219575)


C/o Blue Dart Express Ltd., R. G. Baruah Road, Near Doordarshan, Guwahati - 781024, Assam (email: support@secugenindia.com, toll free: 18001219575)

West Bengal

C/o Blue Dart Express Ltd., 41, Chowringhee Road, Kanak Building, Kolkata 700071 (email: support@secugenindia.com, toll free: 18001219575)

West Bengal

C/o IJPN Technologies (EAST) 86/A/2/2, M.N.K.Road (S), Baranagar, Kolkata – 700036 (email: ewc@terrapro.in, toll free: 1800-121-9575)


C/o Blue Dart Express Ltd., Krishna Kunj, Inner Circle Road, Contractors Area, bistupur, P.O. & P.S., Bistupur, Town Jamshedpur, Dist: Singbhum East),Jharkhand (email: support@secugenindia.com, toll free: 18001219575)


C/o Blue Dart Express Ltd., 622-A, Saheed Nagar Janpath, Bhubneshwar - 751007 , Odisha (email: support@secugenindia.com, toll free: 18001219575)


C/o Blue Dart Express Ltd., Progressive Point, Beside Fruit Market Lalpur , Pachpedi Naka Raipur-492001 (email: support@secugenindia.com, toll free: 18001219575)

Madhya Pradesh

C/o Blue Dart Express Ltd., BDEL, 229, Zone I , M. P. Nagar, Bhopal 462011 (email: support@secugenindia.com, toll free: 18001219575)

Madhya Pradesh

C/o IJPN Technologies India Pvt Ltd, E7, LIG B 225, SHAHPURA, ARERA COLONEY, Bhopal - 462016 (email: ewc@terrapro.in, toll free: 1800-121-9575)


C/o Blue Dart Express Ltd., BDEL, Ground Flr, Shalimar Co op hsg soc, Near Embassy Market, Off Ashram Road, Ahmedabad 380009 (email: support@secugenindia.com, toll free: 18001219575)

Daman and Diu

C/o Blue Dart Express Ltd., SY No. 762/6, Shop No. 2, Ground Floor, Rakhi Shopping , Somnath,Dabhel, Daman – 396 210 (email: support@secugenindia.com, toll free: 18001219575)

Dadra and Nagar Haveli

C/o Blue Dart Express Ltd., BDEL , Nathulal M Bawecha , 203 Gokul Vihar, Tokarkhada, Silvasa - 396230 (email: support@secugenindia.com, toll free: 18001219575)


C/o Secugen India (P) Ltd., Unit No. 605 to 608, ‘C’ Wing, 6th Floor, Solaris 1, Saki Vihar Road, Andheri (E), Mumbai – 400 072, Maharashtra (Ph.: 022 – 28478472, toll free: 18001219575, email: support@secugenindia.com)


C/o Blue Dart Express Ltd., Connection Point, Old Airport Exit Road, Bengaluru-560017 (email: support@secugenindia.com, toll free: 18001219575)


C/o Sri Banashankr Traders, No. 7, Anand Complex, 1st Floor, Airport Road, Hunsamaranahalli, Bangalore – 562157 (email: ewc@terrapro.in, toll free: 1800-121-9575)


C/o Blue Dart Express Ltd., G-6 Citi Centre , Patto Plaza, EDC Complex, Panaji 403001 (email: support@secugenindia.com, toll free: 18001219575)


C/o Blue Dart Express Ltd., P. K. C. Building – 1st Floor, 40/6785, T. D. Road, Cochin - 682035 (email: support@secugenindia.com, toll free: 18001219575)

Tamil Nadu

C/o Blue Dart Express Ltd., Old No. 38, New No. 11, Status Que , Sterling Road, Nungambakkam, Chennai - 600034 (email: support@secugenindia.com, toll free: 18001219575)

Tamil Nadu

C/o MG Copier, Old No: 5A, New No: 9/188, Saraswathy Street, Advaitha Ashram Road, Salem -636004, Tamil Nadu (email: ewc@terrapro.in, toll free: 1800-121-9575)


C/o Blue Dart Express Ltd., No. 77, Dr. Ambedkar Salai, Uppalam Road, Mudaliar Pet, Puducherry - 605004 (email: support@secugenindia.com, toll free: 18001219575)


C/o Blue Dart Express Ltd., 8-2-248/1/7/71 &71A PLOT NO.71, Sarada Chambers, Nagarjuna Hills, Hyderabad -500082 (email: support@secugenindia.com, toll free: 18001219575)

Andhra Pradesh

C/o Blue Dart Express Ltd., D.NO.24-29-214/5 and6, Akhil Chambers, BRTS Road, Gulabhi Thota, Vijayawada, Krishna, Andhra Pradesh, 520004 (email: support@secugenindia.com, toll free: 18001219575)

Andaman and Nicobar Islands

C/o Blue Dart Express Ltd., Volcano Tours & Travels, RKT Complex, M G Road, Jungli Ghat, Port Blair - 744 103 (email: support@secugenindia.com, toll free: 18001219575)


Regional Collection Hubs/ Warehouses


C/o Secugen India (P) Ltd., Bldg. No. 20, (Old No. 619/ P&Q), 36th cross, 2nd Block, Rajajinagar, Bangalore – 560010, Karnataka (email: support@secugenindia.com, toll free: 18001219575)


C/o Secugen India (P) Ltd., Freightwings House, Makwana Road, Off. Andheri Kurla Road, Marol, Andheri (E), Mumbai – 400059 (Ph.: 7208025731, toll free: 18001219575, email: support@secugenindia.com)


C/o Terrapro Recycling Solutions (P) Ltd., RZ – 83 B, Dabri Extension, Dabri Palam Road, Opp. Dada Dev Government Hospital, New Delhi – 110045 (email: ewc@terrapro.in, toll free: 1800-121-9575)